Keyword:  in Title
Date Range:  To:
Sort By:        Search QP     Search ASQ.org

Open Access

8 Dimensions of Excellence

by Lawton, Robin

Despite a stated desire to be customer focused, most companies tend to measure process performance more intensely than the outcomes customers experience. The 8 Dimensions of Excellence expand and balance the definition of success, beginning with the...


Balance Your Balanced Scorecard

by Lawton, Robin

O R G B A L A N C E Y O U R B A L A N C E D S C O R E C A R D What We Fear About Measures FIGURE 2 � May be used as weapons � May waste time � Are irrelevant � Are too difficult to create � Do not lead to improvement Good Measures Are FIGURE 3 � Aligned ...




Top of page